Order processing begins as soon as an order is submitted. As a result, order cancellations are not permitted after an order is submitted. 

Refunds:

Due to the hygienic nature and high demand for our products, all sales are FINAL, and no refunds are allowed on any grounds.

At Kaomi, we do not issue card refunds under any circumstances. All returns, whether the product is completely unused or already worn and installed will receive store credit or an alternative replacement.

Photographed for Accuracy: To eliminate errors, all orders are meticulously inspected and photographed prior to shipment to guarantee absolute accuracy regarding texture, weight, and bundle count.

We Cover Worn Hair: While used and worn products are typically ignored by other brands, Kaomi takes care of our customers. If your hair is already installed and you experience maintenance or texture issues, we will review your order on a case-by-case basis to provide a store credit or replacement.

Direct Communication is Mandatory: To receive assistance, you must communicate directly with us by texting 240-879-7246 or email. By completing your purchase, you explicitly agreed to these exact terms at the moment of checkout.

Send your return item(s) to:

KAOMI
1211 Van St SE
312
Washington, DC 20003

Insurance
We suggest that all returns be returned to us through a traceable postal carrier with insurance added for your protection. We are not responsible for lost items in transit.

The customer is responsible for all return freights in a product return transaction. A store credit will be issued once received. Once a store credit or Gift Card is issued, it may not be redeemed as cash on any grounds.

Product Quality & Care
We take pride in offering Quality Guaranteed hair extensions. Because natural hair reacts to washing and conditioning, many concerns can be resolved by following our recommended hair care regimen.

Return to Sender Shipments
Orders returned to us due to an incorrect or incomplete shipping address provided at checkout will not be refunded. Once the package is returned, the customer may pay the applicable reshipping fee to have the order sent again. It is the customer’s responsibility to ensure the shipping address is accurate and complete before placing an order.